Quite a few users face a range of technical difficulties with HP products. Such users can contact HP Tech Support for online solutions to the technical issues. We also offer remote technical support services through HP Tech Support Number, to resolve the queries at the customers end.Read More →
Hp-supports.com has also setup HP Printer Phone Support to assist HP printer users with their queries and issues. Customers who seek news and updates about the latest technology and products from HP and installation assistance, can connect to HP Customer Support via HP Customer Service NumberRead More →
Are you confused on what and how HP technical support services can help you? If yes, then this article will help you how the support service assistance from HP can help you. These professional support teams are meant to provide comprehensive HP hardware support to those who are in need of expert assistance.
Usually the customer support team, on receiving you call on HP Support Phone Number, will collect some data from you. The data collected depends on the system and type of diagnosis chosen by the Client. The list below is not exhaustive but provides information on the type of information collected:
During a call to HP Support Phone Number, an expert from this service may use remote desktop sharing function for troubleshooting purposes. To enable this, Customer must have a high-speed Internet connection or other connection Internet in working order. By accepting this Agreement, the Customer authorizes the HP Tech Support to use the remote desktop sharing feature.
The function of remote desktop sharing will install some ActiveX plug-ins on the Client's system. The customer acknowledges that it cannot be the holder of any diagnostic software or other software to be installed by HP for the provision of the Service through remote maintenance.
In the event of the use or transmission to the Customer of a diagnostic or other software within the framework service and remote maintenance, the Customer shall be responsible for the configuration of the HP and non-HP products covered by the Service, provided that HP provides the Customer with instructions for this configuration.
(D) All associated software and files will be automatically uninstalled after the session in the long term or upon termination by the Client.
(E) While sharing the remote office, the HP Tech Support expert will have access to Customer's system. The HP technical support expert will only review the information necessary to assist the Customer in the course of troubleshooting and will use the information collected solely for the purpose of assisting the customer in the Service.
CUSTOMER MUST CLOSE ALL PROGRAMS that are not related to the problem. The Client must also remain at his workstation throughout the duration of the sharing session in order to follow the operations carried out by the agent. At any time, the Customer may terminate the session by right-clicking on the Virtual Network Computing ('VNC') icon in the taskbar and selecting 'Close VNC Server' The VNC server). The HP technical support expert will process all information that is viewed or collected in a strictly confidential manner.
(F) Note that technical information changes as new data become available. For this reason, HP recommends that the Customer periodically check the HP Total Care website for updates.
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